Customer Care Agent

Role responsibilities:- Answering incoming calls and responding to customers' requests via various means e.g. emails, in a timely manner.- Managing and timely resolving customer complaints in line with the company standards.- Maintaining ownership of calls throughout the lifecycle of the caller’s request, including but not limited to sale of products, placement of orders, follow-ups, escalation of issues as and when required, resolution of issues, etc.- Providing accurate product and service information to customers.- Researching required information using available resources.- Timely processing of orders, forms, and applications.- Completing call logs and reports in line with the company standards.- Identifying customer needs, researching issues, resolving complaints, and providing solutions.

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