14-02-2022, 10:23 AM
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لوني المفضل
Cadetblue
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رقم العضوية : 25890 |
تاريخ التسجيل : Thu Dec 2021 |
فترة الأقامة : 873 يوم |
أخر زيارة : 20-05-2024 (09:05 PM) |
المشاركات :
26,557 [
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التقييم :
10 |
معدل التقييم :
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بيانات اضافيه [
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شكراً: 0
تم شكره مرة واحدة في مشاركة واحدة
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Receptionist
Receptionist:- To support our customer centric growth and brand strategy, we are looking for talented, driven professionals with a passion for customers to join our fast-paced team as a Receptionist.*- First impressions are everything! As a Receptionist with Lanesborough Hotel, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.Summary of Responsibilities: - Reporting to the front office Supervisor, responsibilities and essential job functions include but are not limited to the following: - Consistently offer professional, friendly and engaging service.- Greet, check in and settle guest accounts while ensuring all service standards are followed.- Assist guests regarding hotel facilities in an informative and helpful way.- Respond to each Guest who approaches the Reception Desk.- Drive rate through up-selling room brands.- Extend a “warm welcome” to all guests.- Check-in guests as per hotel standards.- Registration of all customers, meeting legal and policy requirements,- preparation of guest bills and its settlement.- Ensure the reception area is operated in a well organised manner in order to create a lasting impression to all our customers.- Carry out all administrative duties as per Hotel standards.- To be fully aware of all promotions, activities and the status of Hotel occupancy internally and in the surrounding area.- Build relationships with local companies and organisations to continually build the business.- Liase with all teams to ensure customer requirements are met, in line with 100% satisfaction guarantee.- Maintain facilities and equipment in-use in perfect condition.- Ensure that personal grooming, hygiene, and appearance are in line with hotel standards.- Follow department policies, procedures and service standards.- Follow all safety policies. - Other duties as assigned.Qualifications:- Proficiency in English, second language an asset- Previous customer related experience preferred- Computer literate in microsoft window applications an asset- Must possess a professional presentation- Strong interpersonal and problem solving abilities- Highly responsible & reliable- Ability to work well under pressure in a fast paced environment- Ability to work cohesively with fellow colleagues as part of a team- Ability to focus attention on guest needs, remaining calm and courteous at all times
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