Technical Support Professional

Support 24 Engineer Job Description- The Field Service Specialist/Support Engineer will be responsible For Customer's installations and supporting software solutions. The Field Service specialist/Support Engineer must have a good understanding of the delivery processes.Qualifications:• Bachelor's degree in any STEM (Science Technology Engineering & Mathematics) disciplines with relevant experience in the upstream side of the Oil and Gas industry.• Proven experience in IT/Networking related to the Oil and Gas industry.• Proven understanding of drilling processes, drilling data and drilling operations.• IT certifications, preferably Windows Server system administration, Cloud systems, Networking.• Proven technical support experience is a plus• Offshore safety certificates are a plus.• Able to understand SW development cycle is a plus.• Excellent written and verbal English.Experience:• 5+ years of proven experience as a Field Service Engineer for Drilling Operations or IT projects related to the Oil and Gas industry.• 2-3 year of proven experience with Testing/Support for Drilling software and Real Time applications.• 1-2 years of proven experience with IT Support/Network/Windows servers• Experience with WITSML based applications is a plus.• Good knowledge of IT related Hardware and Software• 3+ years’ experience with Kongsberg Digital in a similar role.Behavioural:• Self-motivated person able to pick up Drilling and IT technology concepts quickly.• Have a passion for delivering cutting-edge products and solutions.• Customer service oriented, providing remote and on-site support as required.• Desire to travel and work with people in different cultures.• Pro-active, requires minimum supervision, able to work in a team and independently.• Detail oriented and can work on multiple initiatives/assignments at once.• Adheres to and promotes department and company policies.• Develops and maintains positive / professional work relationships both within the company and with external customers/contacts.The support personnel should perform the Management of Real-Time Rig/Well data at customer ********.Requirements:-- Experience in deploying and configuring the Web based systems.- Working skills in the supporting technologies including MS Server 2016 and above, IIS, Office 365, MS Messaging - Queue and SQL 2016 and above.- Candidate with the WITSML knowledge is preferred.- Good communication / writing skills to interact with rig operators, subsurface, drilling engineering teams, IT&S and other disciplines.- Have or be willing to acquire all required safety certification and other training as may be required by Baker Hughes and/or Saudi Aramco.- Flexibility to work in 24x7 environment.What we provide:- Training on deploying and configuring the real-time system .- Training to diagnose the real-time services.- Training on Support services.- Training on WITSML.- Direct communication with the development team to clarify the doubts if any.

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